FAQS
Shipping
We dispatch your order within 3 days after payment.. Once your ordered is dispatched, it takes 1-3 business days for your item to get delivered if you live in metropolitan areas. If you are in regional areas, it may take up to 3-5 business days for your order to get delivered.
If your order is placed on a Sunday or public holiday, please allow until the next business day for your order to be prepared and dispatched.
Please note that if you provide an incorrect address, there will be delays in the dispatch/delivery
times for your order.
Australian shipping costs are calculated by weight and destination location upon checkout. We use Australia Post to ship all items
Sizing
Your new ugg boots should be very snug when first purchased. Your toes however should not be curling or hurting. The snugness should be felt over the bridge of your feet.
Sheepskin boots will stretch wherever there is pressure around your feet and legs. Generally we see ugg boots stretch up to half a size.
Your heel should be firmly in place without moving up and down
Returns
Returns for refund within 30 days of purchase date are accepted for a refund of the purchase price of that product (excluding shipping).
All returned products must be in ‘as new’ condition, not worn, nor
washed and all tags in place. All costs associated with returning item(s) back to us are your responsibility.
Refunds: Refunds are generally processed within 7 business days
Exchanges: The customer is responsible for postage. We will accept an exchange
for a difference size, colour or style within 30 days of the
purchase. All exchanged products must be in ‘as new’ condition, not
worn, nor washed and all tags in place.
Care Instructions
At Time of Purchase:
Your new ugg boots are not water proof. We recommend you spray your new ugg boots with a suede protector to make them water resistant.
Making your ugg boots water resistant means, that if your ugg boots get wet in the rain, you are able to put them aside to dry naturally and scrub off any stains the following morning. You would then need to re-apply spray to make them water resistant again.
Loose Threads:
Do not pull on any loose threads. If there are excess threads, simply get a pair of scissors and trim them down. Never pull on them, and never cut through a seam.
Socks or No Socks?
It’s up to you! We recommend enjoying the full force of sheepskin warmth without socks. Allow the natural fibres of sheepskin to give you maximum heat. There’s nothing cosier than feeling the fluffiness of sheepskin on your bare feet.
Colour Fast / Dye Migration:
All Sheepskins have been through a strong dyeing process; the result is these magnificent colours that we are able
to work with and provide you with one of the largest colour selections available. From time to time however, there may be some dye migration in the darker colours. This is a natural occurrence and should gradually disappear with wear.
Toe Bursts / Blowouts:
A toe burst or toe blowout is where a hole occurs at the top end of the vamp (where our big toe is). A toe burst on ugg boots can occur due to one of the following reasons:
The Ugg Boots were too small to begin with and pressure was created. Toe nails have not been clipped down enough. A bad batch of sheepskin or a low grade of sheepskin was used.
How to avoid them: Ensure you are selecting the correct size. Ensure your toe nails are clipped and maintained for ugg boot wear. Go for quality. Look for the warranty and go for the guarantee.
DONT’S:
Don’t Cook with your Ugg boots on.
Remember, they can get stained very easy with cooking oils, wines, sauces.
Don’t use chlorines, bleaches, peroxides or chemicals to try and wash your ugg boots or remove stains.
Don’t Dry clean your ugg boots.
Don’t Put them in the washing machine.
Maintenance / Storage:
Look after your ugg boots, just like you look after all your other shoes. At the end of winter give them a good clean by following our ‘cleaning/restoring’ instructions; stuff them with cloth
towels or socks and pack them away nicely in a cool, dry place, so they hold their shape for the next winter. Keep them away from dust and direct light.